The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Frederick F. Reichheld

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Frederick F. Reichheld

Download The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value ebook by Frederick F. Reichheld

Type: pdf, ePub, zip, txt
Publisher: Harvard Business Review Press
Released: September 15, 2001
Page Count: 352
Language: English
ISBN-10: 1578516870
ISBN-13: 978-1578516872

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Description

From Publishers WeeklyReichheld, a director of Bain & Co., a strategy consulting firm in Boston, takes an old-fashioned concept?loyalty?and shows its relevance to customer retention and long-term profit growth. His position seems obvious, but its import… read more …

 
 
 
 
 
 

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